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Help Center
Find answers to common questions about delivery, returns, and caring for your Ravelli pieces.
Shipping & Delivery
Yes — we offer free shipping on all orders, worldwide.
Delivery times vary by location. Most orders arrive within 6–12 business days.
Tracking details are sent as soon as your order ships.
Yes. We ship worldwide. International orders may be subject to local duties or taxes upon delivery.
Yes. Once your order ships, you’ll receive an email with tracking details so you can follow your delivery.
Orders & Returns
Orders are processed quickly. If you need to make a change, please contact us within 12 hours of placing your order.
We accept returns on unused items in original condition within 14 days of delivery.
To start a return, please contact our support team.
If your item arrives damaged, contact us within 48 hours of delivery with photos, and we’ll make it right.
Orders are typically processed within 1–3 business days before shipping.
Products & Care
Many of our designs feature handcrafted finishes and natural variations, making each piece subtly unique.
Care instructions are listed on each product page. Most items can be gently wiped clean with a soft, dry cloth.
Yes. Due to the nature of materials and finishes, slight variations in color and texture may occur.
Product-specific guidance is listed on each product page. Some designs are suitable for fresh flowers, while others are intended for decorative use.
Still Have Questions?
Our team is always happy to help — reach out anytime.